This will avoid the traditional way of logging ticket (below 3 steps - in 1 step now)
Ready made Plugin - install on VC, will do all the jobs in "single window" for you..
1) Create VMware support bundle (log)
2) Create new SR with VMware
3) Upload Logs to VMware
VMware vCenter Support Assistant 5.1 is a free, downloadable plug-in for VMware vCenter Server. It provides an easy-to-use, secure, one-stop shop both for creating and managing support requests and generating and uploading logs. It is deployed as a virtual appliance and integrates with VMware vCenter Server as a plug-in that can be accessed using either the VMware vSphere Client or the VMware vSphere Web Client.
More about Plugin & Download Link